- Enhances passenger experience
- Offers prime retail spaces for businesses
Kuwait, 22 January 2024
Jazeera Airways, Kuwait’s leading low-cost carrier, recently introduced upgrades to Jazeera Terminal 5 (T5) at the Kuwait International Airport. In line with the airline’s continuous efforts to enhance passenger experience, these improvements include both infrastructure and operational changes.
Speaking about the Terminal, Rohit Ramachandran, Chief Executive Officer, Jazeera Airways said: “At Jazeera Airways Terminal 5, we currently serve close to 4 million passengers annually, and aim to provide a smooth passenger experience from end to end. This starts from the time passengers park their vehicle or enter the Terminal till they board their flights. As part of our ongoing efforts to ensure this, we have invested millions of Kuwaiti dinars to implement a number of new enhancements and upgrades at the Terminal.”
Infrastructure and Operational Upgrades
Most of the key improvements at Jazeera Terminal 5 cater to passenger ease and comfort. These include:
- Faster Check-in: Check-in has been made faster with extra check-in desks, as well as new, improved self-check-in kiosks that will be coming soon. The Early Check-in service at Jazeera Park and Fly allows passengers to get their boarding pass from nine up to 36 hours prior to departure.
- One Security Check: The Terminal has only one centralized security check prior to departures. This helps passengers reduce the stress of having to go through additional security checks at the boarding gate.
- Additional Boarding Gates: Three additional boarding gates with seating areas have been introduced to help accommodate more passengers.
- Changing Rooms: New changing rooms have been built to benefit Umrah travelers.
- Food and Beverage Outlets: Expanded food and beverage outlets both landside and airside including Costa Coffee, Pizza Hut, Subway, D’light, and Burger King, offer passengers a wider option for meals or drinks.
- Duty Free Shops: The Duty Free shops in two locations offer a large variety of airport exclusives in perfumes, food and gifts.
Ramachandran further explained: “By managing the Terminal, we are in control of the passenger journey through the airport. Our goal is to reduce the amount of time required between entering the terminal and reaching the boarding gate to 20 minutes, making it quicker for passengers to board their flights. We also have a Customer Service Team operating throughout the terminal to assist passengers all the way. With all these new upgrades, we look forward to offering a pleasant airport experience alongside affordable fares.”
Retail Spaces
Jazeera Terminal 5 offers prime retail spaces to different businesses in Kuwait. These include food and beverage outlets, money exchanges, electronics, and general stores.
The airport is the only place in Kuwait with 24x7 retail, aside from catering to travelers that require last minute essentials.
All information related to Jazeera Terminal 5 can be found on the Jazeera Airways website: www.jazeeraairways.com
Additional Services
A 350-vehicle parking building across the road is connected to Jazeera Terminal 5 by a shaded walking bridge. Passengers can easily walk across or transfer luggage, especially during the summer months. A valet parking, airport limousine, porters, bag wrapping as well as meet and assist services also provide additional value to passengers.
There are several other services that are useful not only for passengers but also for others who are looking for 24/7 convenience. These include ticket booking, money exchanges, food, and beverage outlets as well as Ministry services for utility bills or fines payment. Recently, the Terminal has also started helping with the clearance process of newly arrived domestic workers (Article 20).
Airside, the Terminal also offers the Pearl Lounge which includes a designated smoking room aside.
